Contact Us

SingPass SMS 2FA

For SingPass SMS 2FA registration and activation, and updating of mobile number, please contact SingPass Helpdesk directly from 7 January 2018. You can:

OneKey Token and NAF SMS 2FA

For OneKey Token and NAF SMS 2FA registration and activation, please contact Assurity HelpDesk directly. You can:

Service Provider and Corporate-Related Matters

Please visit Assurity's corporate website for more information.

Customer Care Centre

Letter of Authorisation

You can authorise someone to collect your PIN mailer and token (if selected) on your behalf. The authorised person must bring the official letter of authorisation (LOA). You can download the official LOA here. The authorised person must also bring both parties' original NRICs/FIN cards and the authorising person's mobile phone if SMS OTP is the preferred 2FA method.

Payment Methods

Cash or Nets

Location and Operating Hours:

Duo Galleria

7 Fraser Street
Singapore 189356

Mon - Fri
8:00 am - 6:00 pm
8:00 am - 2:00pm

We are closed on Sundays and Public Holidays.

OneKey for Visually Impaired Individuals

Visually impaired individuals can register for the customised OneKey through the Singapore Association of the Visually Handicapped. For more information, click on "For Visually Impaired Individuals" in our FAQs section.