Contact Us


For OneKey-related matters, please call our HelpDesk at +65 6566 3539 (available 24x7 to serve you better) or fill out the form here

For service provider or corporate-related matters, please visit our corporate website

Customer Care Centres

Letter of Authorisation

You can authorise someone to collect your PIN mailer and token (if selected) on your behalf. The authorised person must bring the official letter of authorisation (LOA). You can download the official LOA here. The authorised person must also bring both parties' original NRICs/FIN cards and the authorising person's mobile phone if SMS OTP is the preferred 2FA method.


Address:

International Plaza

10 Anson Road
#06-14 International Plaza
Singapore 079903

PSA Building

460 Alexandra Road
#28-04 PSA Building
Singapore 119963

Operating Hours:

International Plaza

Mon - Fri
8:00 am - 6:00 pm
Sat
8:00 am -2:00pm

We are closed on Sundays and Public Holidays.

PSA Building

Mon - Fri
8:30 am - 6:00 pm
Sat
8:30 am -2:00pm

We are closed on Sundays and Public Holidays.

OneKey for Visually Impaired Individuals


Visually impaired individuals can register for the customised OneKey through the Singapore Association of the Visually Handicapped. For more information, click on "For Visually Impaired Individuals" in our FAQs section.