Email Us

For OneKey-related matters, please email us at

For Online Service Provider or Corporate-related matters, please visit our corporate website at

Help Desk

If you wish to speak to one of our Help Desk officers, please call our Hotline at (65) 6566 3539 (OKONEKEY). We are available 24/7 to serve you better.

Customer Care Centres

Letter of Authorisation

You can authorise someone to collect your PIN mailer and token (if selected) on your behalf. The authorised person must bring along the letter of authorisation and both parties' original NRICs.


International Plaza

10 Anson Road
#06-14 International Plaza
Singapore 079903

Mon – Fri: 8:00 am - 6:00 pm
Sat: 8:00 am -2:00pm

Closed on Sundays and Public Holidays.


PSA Building

460 Alexandra Road
#28-04 PSA Building
Singapore 119963

Mon – Fri: 8:30 am - 6:00 pm
Sat: 8:30 am -2:00pm

Closed on Sundays and Public Holidays.


You can also visit any of these SingPass 2FA mobile booths.
(Note: These counters are subject to change, so please check regularly for updates.)

OneKey for Visually Impaired Individuals

Visually impaired individuals can register for the customised OneKey through the Singapore Association of the Visually Handicapped. For more information, click on "For Visually Impaired Individuals" in our FAQs section.

Data Protection Officer

Under the Data Protection Act, organisations are required to provide the contact details of the officer responsible for ensuring compliance with the Act. Our data protection officer can be reached at